You may indeed cancel your reservation. If you would like to cancel an order, please use the CONTACT FORM on our website and select the relevant subject. Alternatively, you can text us on WhatsApp with your request to cancel, along with your reference number. If you need to cancel, please give us at least 48 hours’ notice; otherwise, there will be a fee.

Please get in touch with our customer support team if you’re not happy with how the service was handled. We value client input and will collaborate with you to address your issues and come up with a workable solution.

It’s vital to remember that we charge for our services from the beginning of the job until it is finished, regardless of whether there is traffic on the road. Should traffic lead to delays and the job take longer than originally planned, the extra time will be factored in and included in the total cost. Since a flawless moving experience is our aim, we acknowledge that traffic is an unpredictable issue. To reduce delays, our team consistently aims to select the most effective routes.